This page sets out who operates frostmade.com and how to reach us.
Site operator
Trading name: FrostMade
Website: frostmade.com
Business address: 1378 Speers Road, Oakville, Ontario L6H 3H5, Canada
This is our business address for correspondence and for the service of documents. We are an online shop with no retail counter, so please do not visit without arranging it with us first.
Contact
Email: support@frostmade.com
Telephone: +1 (925) 582-1080
Contact form: frostmade.com/pages/contact
Customer service hours are Monday to Friday, 9:00 am to 5:00 pm ET (Eastern Time). We reply within 24 to 48 hours on business days.
Business registration
[Insert your registered business or corporation name, Ontario Business Number (BN) or corporation number, and GST/HST registration number here. If you trade as a sole proprietor, state that instead and remove this note.]
Responsibility for content
FrostMade is responsible for the content of this website, at the address given above.
Hosting
This website is hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario K2P 2L8, Canada.
Complaints and dispute resolution
If something has gone wrong with an order, contact us first at support@frostmade.com. Most problems are settled in one exchange, and we would always rather fix it directly.
If we cannot resolve a complaint between us, you may contact the consumer protection office in your province or territory — in Ontario, Consumer Protection Ontario (ontario.ca/consumerprotection).
Nothing on this page affects your statutory rights, or your right to bring a claim in court.
Intellectual property
The text, photographs, layout and design of this website belong to FrostMade or are used with permission. You may not copy, republish or reuse them commercially without our written consent. Product names and marks belonging to third parties remain the property of their owners.
Accuracy and liability
We take care to keep the information on this website accurate and current, but we do not warrant that it is complete or error-free, and it is provided for general information only.
Where this website links to third-party sites, those sites are outside our control. We are not responsible for their content, their accuracy, or their handling of your data. Following an external link is at your own discretion.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Data protection
How we collect and use personal information is set out separately in our Privacy Policy.
Applicable law
This website and any dispute arising from it are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to the jurisdiction of the courts of Ontario. This does not affect your statutory rights as a consumer.
Related pages
Terms of Service · Privacy Policy · Shipping Policy · Return & Refund Policy · Payment Policy
Last updated: 22 September 2026