We want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we're here to help.
Please read our Returns & Refunds Policy below to understand your options and the process for returning an item.
Change-of-Mind Returns
We accept change-of-mind returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories and included components.
- Include any original tags where applicable.
- Be accompanied by proof of purchase.
Items that have been used beyond initial testing, modified, damaged through misuse, or are not in their original condition may not be eligible for a refund.
You want to exchange rather than return
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How to start a return
- Tell us. Email support@mini-recorder.com with your order number and a short note about why it is coming back. You can also call +1 (424) 472-4172.
- We send you instructions. Within 48 hours, you will receive an email containing a return reference and the return address, together with a return label where we are covering the cost of return shipping (see Return Shipping below). If you cannot print at home, most parcel shops will print a label from the emailed file, and some carriers accept a QR code from your phone instead.
- Pack it. Put the recorder back in the box it arrived in, with all accessories, cables, tags and paperwork, and write the return reference on a slip inside. Attach the label to the outside.
- Send it. Hand it in at any accepting post office or parcel shop and keep your proof of postage until your refund reaches you.
Please wait for the return reference before sending anything back. Parcels arriving without a return reference take considerably longer to match to an order and process.
Return Shipping
Damaged, Defective, or Incorrect Items
If the item received is damaged, defective, or different from the item ordered, return instructions will be provided after review, and we will cover the cost of return shipping.
Change of Mind Returns
If you wish to return an item because you no longer require it or have changed your mind, you are responsible for the return shipping costs.
Inspection of Returned Items
All returned products are inspected after they arrive at our facility.
Refund eligibility is determined after the returned item has been reviewed and confirmed to meet the return requirements.
Restocking charge
We do not apply a restocking charge on any return.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund Process
If your return is approved:
- Refunds are issued to the original payment method used for the purchase.
- Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
- Processing times may vary depending on your payment provider or financial institution.
Contact information
Trade name: Mini Recorder
Email: support@mini-recorder.com
Phone number: +1 (424) 472-4172
Business address: 1470 West Street, Wilson, WY 83014, USA
Business hours: Monday to Friday, 7:00 AM–3:00 PM (ET)
We aim to respond to all inquiries within 24 business hours (Monday–Friday). Messages received outside our business hours or on weekends will be responded to on the next business day.